FREQUENTLY ASKED QUESTIONS

RIVER | MAX | PRO | DELTA

|f you can’t find what you are looking for in FAQ please get in touch through the Contact Us section of the website.


How do you calculate watts?

Watts = Volts x Amps.

Example of a battery with 12V and 100 amps.

12 volts x 100 amps = 1200 watts.


What is the standard voltage in Ireland?

The standard household electricity is 230 volts (abbreviated to 230v).


What amps does an electrical outlet in an Irish household use?

The max current drawn from an Irish mains electrical socket is 13 amperes (abbreviated to 13a).


What is the standard frequency in Ireland?

The standard frequency is 50 Hz.


What is the typical wattage of an electrical appliance in a home?

A Laptop                      60W – 75W

Portable Radio            5W

Cordless Phone          2W – 5W

Washing Machine       450W – 550W

Fridge                         180W – 340W

Electric Blanket          70W – 100W

Mini Fridge                 50 – 90W

A Light Bulb               An energy saving light bulb uses 5-15W compared to standard incandescent bulb 45-60W.

 

Anything with a heating element will have a large draw on energy:

Electric Kettle           1000W – 3000W

Iron                           750W – 1000W

Toaster                     1200W – 1500W

Microwave                700W – 850W

Electric Oven            2000W – 5000W

Oil Radiator              1500W – 2000W

 


How can I get a guestimate of the runtime of my device with a power station?

Allowing for a slight inefficiency in the inverter, we use this calculation for a guestimate:

Wh of the power station x 0.85 / the watts consumption of your appliance.

Eg. with the River 2 and an 80W device:

256Wh *0.85 / 80 = 2.72

Eg with the Delta 2 and a 100W device:

1024Wh *0.85 / 100 = 8.7


Do I have to buy the extra battery to run higher powered appliances?

No. The extra battery only increases the capacity and runtime of the battery.


How does X BOOST work on an EcoFlow power station?

X-Boost will lower the voltage in order to run the device.


 
How to fix a failed firmware upgrade- blank screen and white flashing light:
 
1. Make sure your unit is plugged into a power source.
2.  Unbind your unit from the app .
3. Press the IoT reset for 3 seconds. Check that you can see a WiFi network named “Ecoflow_xxxx” .
4. Go back to the app and click on the plus button to add a new device, scroll down to select your unit (you must add it manually from the list of devices lower down and not from Found Devices).
5. The App will ask you to join the Ecoflow_xxxx network, do this, go back to the app. 
6. The App will tell you that an upgrade failed in progress and let you start again.
 

Is the AC inverter pure sine wave?

The AC inverter is pure sine wave and can power sensitive electronics.


How do I perform a SoC calibration?

Discharge the unit to 0%, then charge to 100% until there is no input.


Can you use an EcoFlow power station while its charging?

EcoFlow power stations can be used while they are being charged. The units support discharging while connected to an AC outlet , a car charger or a solar panel. However, when the device battery is critically low or about to run out, it is better not to use it while connected to a DC charger (solar/car charging). At this time, if the outlet power is lower than or equal to the output power, the device will continue to consume power, which may cause the battery to perform insufficiently, and eventually damage the battery.


Can an EcoFlow power station be used as an Uninterruptible Power Supply (UPS)?

The power stations have an EPS function with a switch over time of 30m so they would not be considered to have a true UPS function.

  • Bypass mode: When the product is plugged into a power socket and connected to other devices at the same time, the power going to the devices is coming from the grid and not the power station.

Battery care and storage

1. Please use or store the product in an environment temperature between 20°C to 30°C, away from water, heat, and other metal objects.

2. For long-term storage, please discharge the battery to 30% and recharge it to 60% every three months; products that have not been charged and discharged for more than 6 months will not be covered by the free product warranty.

3. For safety, please do not store the product in an environment temperature higher than 45°C or lower than -10°C for a long time.

4. To prolong the battery life, please use the product in an environment temperature between 20°C to 30°C.


Can you use a third party solar panel with an EcoFlow power station?

EcoFlow power stations are compatible with most third party panels.  You will need to use the solar input information provided with your power station as a guide when choosing a compatible panel, and, of course you are welcome to contact us to check compatibly.

Things to note:

*Volts are pushed into your electric device so never over volt.  Amps are pulled so the device take as much as is needed.  Amps can get hot so always err on the side of caution.

Your main checks are:

VOC (Voltage)

Amps

Watts

MC4 connections


What are parallel connections:

A parallel connection is when you connect all the positives together and all the negatives together.

Amps go up but volts stay the same.


What are series connections:

Series connections are when you connect the positive to the negative.

Daisy chaining makes the volts go up but the amps stay the same.

 


RIVER RANGE

How long does it take to charge the River 2 range?

River 2 – AC (Power Socket) One Hour | Solar 3-6 Hours | Car 12V Socket 3 Hours.

River 2 Max- AC (Power Socket) One Hour | Solar 3-6 Hours | Car 12V Socket 6 Hours.

River 2 Pro – AC (Power Socket) One hour | solar 4.5-9 Hours | car 12V Socket 9 Hours.


Does the River 2 range support dual charging?

The River 2 range does not support dual charging.


What is the lifecycle of River 2 range?

The River 2 range has the new LifePO4 batteries with a lifecycle of 3000+ cycles to 80% capacity, meaning you can cycle it 3000 times until the battery capacity is reduced to 80% of its total.


What solar panels can I use with River 2 range?

River 2 – Solar Input 110W, 11-30V, 8A

Recommended – EcoFlow Panels – 100W Flexible Solar Panel | 110W Foldable Solar Panel.

River 2 Max – Solar Input 220W, 11-50V, 13A

Recommended – EcoFlow Panels – 100W Flexible Solar Panel | 110W Foldable Solar Panel | EcoFlow 220W Foldable Solar Panel.

River 2 Pro -Solar Input 220W, 11-50V, 13A

Recommended – EcoFlow Panels – 100W Flexible Solar Panel | 110W Foldable Solar Panel | EcoFlow 220W Foldable Solar Panel.


Is the River 2 range expandable?

The River 2 range is not expandable.


What is the warranty on River 2 range?

The River 2 range has a 5 year warranty.

The link to register your warranty is:

https://www.ecoflow.com/eu/support/warranty

 



DELTA RANGE

How long does it take to charge the Delta range?

Delta 2 – AC (Power Socket) 70 Mins | Solar 3-6 Hours | Car 12V Socket 12 Hours.

Delta 2 Max – AC (Power Socket) 81 Mins | Solar  Hours | Car 12V Socket Hours.

Delta Pro – AC (Power Socket) 1.9 Hours | Solar Hours | Car 12V Socket  Hours.


Does the Delta range support dual charging?

The Delta 2 does not support dual charging.

The Delta 2 Max and the Delta Pro support dual charging. You can charge by solar and AC together. The specific settings for both charging methods can be set in the Energy Management of the EcoFlow APP (Settings->General Settings->Energy Management).


What solar panels can you use with Delta range?

Delta 2 – Solar Input 500W, 11-60V, 15A

Recommended – EcoFlow Panels – 2 x EcoFlow 220W Foldable Solar Panel | EcoFlow 400W Foldable Solar Panel.

Delta 2 Max – : Solar Input 500W, Single Port Max ,11-60V, 1000W Dual Port

Delta Pro – Solar Input 1600W, 11-150V 15A

Recommended – 4 x EcoFlow 400W Solar Panels.


Is the Delta range expandable?

Yes. The Delta 2 can be expanded by connecting the Delta 2 Extra Battery to get 2048Wh capacity or by connecting Delta Max Extra Battery to get 3040Wh capacity.

The Delta 2 Max can be expanded with 1 x Delta 2 Max Extra Battery to get 4096Wh capacity or 2 x Delta 2 Max extra batteries to get 6144Wh capacity.

The Delta Pro can be expanded with 1 x Delta Pro Extra Battery to get 7200Wh capacity or 2 x Delta Pro extra batteries to get 10800Wh capacity.


What is the warranty on Delta range?

The Delta 2, Delta 2 Max and Delta Pro have a 5 year warranty.

The link to register your warranty is:

https://www.ecoflow.com/eu/support/warranty