Dear customer. In case you cannot proceed with the order please read info below. We hope it will help you
to get through the checkout process successfully and if there is any further issue with the payment please contact
our sales department on: +353 (0)45 405 192 / +353 (0)87 749 5498 or through email on: info@offyourgrid.ie
1) If you already have setup Apple Pay, Google Pay or PayPal on your phone/ PC / Laptop you can skip the checkout process
entirely and buy our products using those services. In some cases though your account with those payment services
might not be setup correctly or your account may not be active. In that case please add the product into basket and click on Proceed to checkout
2) On the checkout page please fill all info as per form and click on Place order.
3) For payments: We provide 2 options. Regular credit card payment through Stripe payment or PayPal.
4) Issues with payments?
- Make sure at time of payment you have enough funds in your bank account
- Have your mobile banking app ready in case your bank will need you to approve the payment
- When you click on Place order please wait a few seconds for the system to finish the payment process
- If the order was successful you will receive a confirmation email with your order details. Please check your spam inbox in case you cannot find the confirmation email.
- If you do receive a confirmation email or cannot proceed with a regular credit card payment please try to use the PayPal option where you can add credit card details even if you don’t have PayPal account.
- If you have a PayPal account login with your details and proceed with PayPal payment.
- If there is any other payment issue or you are not sure if the payment went through please contact us by phone or email.