Who We Are

Off Your Grid Limited is an independent Irish company operating the website offyourgrid.ie. We are the data controller for all personal data collected through this website.

Company Name: Off Your Grid Ltd
Company Number: 723411
Registered Office: 29 Millford, Athgarvan, County Kildare, Ireland
Business / Trading Address: Unit 48-03, Kildare Business Park, Melitta Road, Kildare, R51 TC67, Ireland
Email: info@offyourgrid.ie
Website: https://offyourgrid.ie

The registered office is for legal correspondence. Day-to-day business operations, stock handling and customer support take place at our Kildare Business Park location.

What Personal Data We Collect

We collect personal data when you:

  • Place an order (name, address, email, phone, order details)

  • Create an account

  • Contact us for customer support or product advice

  • Sign up for newsletters (if applicable)

  • Submit a contact form

  • Use the website (cookies and analytics data)

  • Leave comments or reviews (if enabled)

We use this information to process orders, deliver products, provide support, improve our services, maintain security, and comply with legal obligations.

Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract: processing and delivering your orders, returns, refunds and warranties

  • Legitimate Interest: responding to enquiries, improving our services, fraud prevention, and website security

  • Legal Obligation: VAT, accounting, consumer law and regulatory requirements

  • Consent: email marketing (if used) and non-essential cookies such as analytics or marketing tools

Comments

If you leave a comment, we collect:

  • the data shown in the comment form

  • your IP address

  • your browser user agent string

This helps detect spam.

An anonymised hash of your email may be sent to the Gravatar service. Their privacy policy is at: https://automattic.com/privacy

Media

If you upload images, avoid uploading photos with embedded location data (EXIF GPS). Website visitors may be able to extract this information.

Cookies

We use essential cookies to operate the website. With your consent, we may also use analytics or performance cookies to help understand website usage.

You can manage cookie preferences at any time via our cookie banner (Cookiebot) or through your browser settings.

Standard WordPress cookies may be set for login, account activity and comments.

Embedded Content

Some pages may include embedded content such as videos or articles.
Embedded content behaves exactly as if you visited the third-party website, and those websites may collect data in line with their own privacy policies.

Who We Share Your Data With

We only share personal data where necessary to provide our services or to comply with the law. This may include:

  • Payment providers (Stripe, PayPal, AIB Authipay) to securely process transactions

  • Delivery and courier partners to deliver your order

  • Website hosting, firewall and security services (including Wordfence) to protect the website

  • Email and transactional messaging services (via Easy WP SMTP) to send order updates and support responses

  • Product manufacturers, only where required to verify purchases, promotions or warranty-related matters. We share only the minimum data necessary, such as product purchased, order number and customer name

  • Website analytics tools (Google Analytics via MonsterInsights), which operate only with your consent

  • Form and enquiry tools (such as Ninja Forms) when you submit queries

  • Marketing or advertising integrations that operate only with consent, such as Facebook for WooCommerce (if enabled)

  • Review and feedback platforms, such as CusRev or Trustpilot, when you submit reviews or receive invitations

  • Back-in-stock notification tools, when you subscribe for availability updates

  • Cookie consent management services (Cookiebot by Usercentrics)

We do not sell personal data.
We only share what is strictly necessary to process orders, fulfil support requests, deliver products, verify manufacturer-related matters, or maintain and secure our website.

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

We retain personal data only as long as necessary for the purposes for which it was collected, including legal, accounting and warranty requirements.

Examples:

  • Order information: retained for VAT, tax and consumer law requirements

  • Customer support messages: retained for up to 6 years

  • User accounts: retained until you request deletion

  • Comment metadata: retained indefinitely unless removed

Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Request a copy of your data (data portability)

  • Restrict or object to certain processing

  • Withdraw consent for marketing or cookies (where applicable)

Some requests may be limited where we are legally required to retain certain data (e.g., VAT/tax records).

To exercise your rights, email: info@offyourgrid.ie

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Some service providers may be located outside the EEA. Where this occurs, appropriate safeguards (such as standard contractual clauses) are applied to ensure adequate data protection.